At Nyoman’s Fruit, we prioritize your satisfaction with every purchase. Our Return and Refund Policy ensures that you receive the freshest and highest-quality fruit hampers. If, for any reason, you are not completely satisfied with your purchase, please review the details of our policy below.
Eligibility for Returns Under Our Return and Refund Policy
- Perishable Items: Due to the perishable nature of our products, returns are not accepted. However, if you receive damaged or spoiled items, please notify us immediately, and we will assist you.
- Non-Perishable Items: For non-perishable items, we accept returns within 7 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Reporting Issues Related to Our Return and Refund Policy
If you experience any issues with your order, such as damaged or spoiled items, notify our customer service team within 24 hours of receiving your order. Contact us via:
- Email: cs@nyomansfruit.com
- Phone: wa.me/6281977223222
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the damaged or spoiled items (if applicable).
Refund Process Explained in Our Return and Refund Policy
Upon receiving your report, our team will assess your complaint. If your claim is approved, we will issue a refund to your original payment method within 7 business days. Please note that refund processing times may vary depending on your bank or credit card issuer.
Items Not Covered by Our Return and Refund Policy
Certain items are non-refundable, including:
- Gift cards.
- Items purchased on sale or with a discount.
Exchanges in Our Return and Refund Policy
We do not offer exchanges. If you are dissatisfied with your order, please follow the return and refund process outlined above for resolution.
Shipping Costs in Our Return and Refund Policy
Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the total amount refunded to you.
Need Assistance? Contact Us About Our Return and Refund Policy
If you have any questions or need assistance regarding our Return and Refund Policy, please feel free to reach out:
- Email: cs@nyomansfruit.com
- Phone: wa.me/6281977223222
We are here to help and ensure that your experience with Nyoman’s Fruit is exceptional.